Crisis & Issues Management

At some point, every organization confronts a crisis, and no two are alike. How you prepare, manage, and respond to unexpected situations can define your brand for better or worse.

Our crisis communications and issues management experts help clients prepare by creating a deliberate plan with clear guidelines, communications channels, and calls for support. Then, when crisis does occur, you’ll be able to address problems promptly, transparently, and empathetically with the aim of building stronger bonds with stakeholders and emerging from a crisis stronger than before.

What a Crisis & Issues Management Program Can Do For You:

Identify potential crises and issues before they escalate

Limit risk and minimize impact when crisis does strike

Protect and preserve your reputation

Ensure business continuity

What We Can Deliver to Help You
Manage Crises and Issues

A crisis handbook is a set of clear guidelines for when a crisis occurs. This document includes processes, protocols, procedures, assessment tools, and communications cadence to help guide your organization and employees through any crisis.

While a crisis is unfolding, CKP can quickly create statements and materials for the press and stakeholders that provide relevant, low-risk information about the organization.

Additionally, we can create materials for you to distribute throughout your organization to ensure employees remain in the loop and know what to do and say —or not say— to avoid risk and prevent a crisis from worsening.

The Services We Offer to Help You
Manage Crises and Issues

Strategic Services

  • Crisis Response Planning
  • Crisis and Issues Management Counsel
  • Messaging Counsel
  • Messaging Development

Implementation Services

  • Media Training
  • Media Landscape Monitoring
  • Social Listening
  • Media Relationship Management
  • Internal Communications Management
  • Copywriting
  • Videography
  • Photography
  • Graphic Design

Crisis & Issues Management Case Studies

Other Programs You Might be Interested In

Corporate Social Responsibility

A corporate social responsibility platform is more than a list of activities. It forms the heart of a dynamic relationship between your organization and consumers, employees, and investors who value transparent business practices. When these individuals purchase, work with, and invest in your organization, they feel a sense of purpose and pride knowing that you are more than a transaction or service provider.

Corporate Communications

Your organization needs a workforce and stakeholders that are informed and invested in your success. If your internal team suffers from lack of clarity and alignment, your external audiences feel the impact.

Media Relations

Gaining the hard-won credibility and third-party endorsement of earned media is a challenge. Our team, with a deep bench of seasoned professionals that includes former journalists, knows how to develop key messages and match them with the right outlets and writers.